Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach the sarsenenergy.co.uk team and what happens once you do.
Ways to Reach Our Editorial Team
The best way to contact us is by email. Our small editorial team reads every message personally and aims to respond within two working days, though this can stretch during busier periods around new casino launches or major bonus updates.
Please write to us at [email protected]. Telling us the nature of your enquiry in the subject line — for example "review correction" or "bonus terms question" — helps us route it to the right person faster.
What We Can Help With
We cover a specific and fairly technical corner of the gambling market: casinos operating outside GAMSTOP, typically licensed overseas rather than by the UK Gambling Commission. Readers get in touch about a wide range of things related to that, including:
- Bonus and wagering questions — clarifying how welcome bonuses, free spins, no-deposit offers or cashback deals work, including wagering requirements, maximum bonus bets, game contribution rates and cashout limits, before you commit any money.
- Payment and withdrawal queries — questions about GBP account support, debit card payments, e-wallets, cryptocurrency options, currency conversion fees, or why a withdrawal is taking longer than expected.
- Corrections and updates — casinos not on GamStop change offers, licensing details and terms frequently. If something we've published looks out of date, we want to know.
- Licensing and regulatory questions — readers often ask us to explain the difference between UK Gambling Commission licensing and overseas licences such as those issued in Curaçao, and what protections do or don't carry over.
- Feedback on our rankings — if you've used a casino from our comparisons and had a different experience to what we've described, tell us. Editorial ratings on this site are based on published terms and researched information, not on money staked or games played, and reader input helps us keep them honest.
- Responsible gambling concerns — if you or someone you know is struggling with gambling, particularly around sites outside GAMSTOP where self-exclusion tools work differently, please say so in your message. We'll point you towards appropriate support rather than attempt to advise directly.
Why Some Questions Are Better Answered on Our Guides
Contact enquiries about specific casino comparisons, bonus structures or rankings are often answered in more depth on our existing pages than we could manage in a reply email. If your question is about which sites currently rank well or how their welcome offers compare, our Best Non GamStop Casinos 2026 guide is usually the faster route to an answer, and we're happy to point you there if you email us something similar.
A Word on Safer Gambling
We're a review and comparison publisher, not a support service. If your message touches on struggling to control spending, chasing losses, or wanting to self-exclude from gambling sites — including those outside GAMSTOP's usual reach — we recommend contacting GamCare directly, alongside anything we send back to you. GamCare offers free, confidential advice and can talk through options like deposit and loss limits, self-exclusion periods, or gambling-blocking software installed on your own devices. We will always take these messages seriously and respond with care, not a form reply.
What Happens After You Email Us
Every message is read by a real person on our editorial team, not answered by an automated system. If we can resolve your question directly, we will. If it needs checking against a casino's current terms or licensing status, we may take a little longer to come back with an accurate answer rather than a quick but wrong one.
We can't guarantee outcomes with any casino you're querying about, and we don't act as an intermediary in disputes between readers and operators — but we can tell you what a casino's published complaints procedure says, and where to escalate if that procedure doesn't help.
Before You Write In
A few quick checks that often save time on both sides:
- If your question is about a specific casino's bonus terms, have the offer details and date you saw them to hand — terms on sites not on GamStop can change without much notice.
- If you're disputing a withdrawal or KYC delay, note the dates involved and whether the casino has already responded to you directly.
- If you're reporting an error on the site, a link to the page and the exact wording you think is wrong helps us fix it quickly.
Thank you for taking the time to get in touch. Reader questions and corrections genuinely shape how we research and update our coverage of non GamStop casinos, and we'd rather hear from you than have something stay wrong on the page.