A Surprise for Our Installers

The client had done their research into local wood burning stove companies and chose Sarsen Energy because of our experience in the industry and that we do not use subcontractors for our installations.

They were open to suggestions regarding the fireplace and appliance and decided to open-up the existing aperture to the original builders opening.

The hearth and surround were removed to reveal the original builders opening, at this point it was discovered that the build quality of the fireplace and chimney was far from safe.

The removal of the installed fire back and loose rubble revealed limited support, props were required to stabilise the fireplace prior to re-building and strengthening the walls.

When it was deemed to be structurally safe the re-build and reconstruction started

A number of supporting concrete lintels were used to assure the stability of the walls and chimney

The internals of the fireplace were re-built with concrete blocks and a further concrete lintel was installed to the front of the fireplace

Having lined the chimney with a Class-1 316 Grade stainless steel flexible liner, installed heat resistant decorative board to the internals of the opening and installed a steel closure plate, we were on our way to completion.

With plasterboard fitted, the wall plastered and the oak beam installed it was now time to install the hearth and the stove.

We laid a sandstone hearth and  supplied and installed a Charnwood C-5 wood burning stove to complete the transformation.

The installation took three days longer than was allowed for in the original quotation.

We carried out these works at no additional cost to the customer.

Needless to say the customer was absolutely delighted with the service we provided.

Customer comment following the installation

 

I just wanted to let you know how absolutely delighted I am with the wood-burner that your guys installed last week.  They were amazing, I’m sure you heard about my dodgy chimney and they just fixed it and got on with the installation.  To say you over-delivered is an understatement ! The attention to detail and giving 100% is a rarity in business and you have the best team.  They deserve a huge bonus at the end of the year !”

Great Bedwyn, May 2016